1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the "Your accounts" area of the website.

incognito.com.lb reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Access to incognito.com.lb

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access

Incognito.com.lb grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Incognito.com.lb. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Incognito.com.lb and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Incognito.com.lb's or its affiliates' names or trademarks without the express written consent of Incognito.com.lb. Any unauthorised use terminates the permission or license granted by Incognito.com.lb.

4. Our contract

When you place an order to purchase a product from Incognito.com.lb, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a “Dispatch Confirmation E-mail” to have been dispatched do not form part of that contract.

5. Return Policy

If the item was damaged in transit

   * If you take delivery of an Incognito.com.lb package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

If the item is defective

   * You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item and you choose to return the item to us, please contact us at: returns@incognito.com.lb

If we sent you an item you did not order (an "incorrect" item)

   * As soon as you find out we've sent you an incorrect item, you can send it back to us. You will not be charged for its shipping. If you want us to replace the item we sent you with the item you ordered, please contact us at returns@incognito.com.lb and we'll send you the correct item as soon as we can.

Note: in the event of incognito.com.lb sending you a replacement for a damaged, defective or incorrect item, you must return the original item to incognito.com.lb within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

6. Customs

When ordering goods from Incognito.com.lb for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Incognito.com.lb, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.